Terms of Service

Overview

Welcome to Souq Al Faaiz. By accessing or using our website, you agree to be bound by these Terms of Service.

Products

We make every effort to display our products accurately. However, colors may vary depending on your device's display.

We reserve the right to limit quantities or discontinue products at any time without prior notice.

Pricing

All prices are displayed in the applicable currency and are subject to change without notice. We reserve the right to correct pricing errors.

Orders

We reserve the right to refuse or cancel any order for reasons including product availability, suspected fraud, or incorrect pricing.

Payments

Payments must be completed before an order is processed and shipped.

Intellectual Property

All content on this website, including images, logos, graphics, and text, is the property of Souq Al Faaiz and may not be copied or used without permission.

Limitation of Liability

Souq Al Faaiz shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or website.

Changes to These Terms

We may update these Terms of Service at any time. Continued use of the website constitutes acceptance of the revised terms.

Shipping Policy

Processing Time

Orders are processed within 1–2 business days after payment confirmation.

Delivery Time

Estimated delivery times:

• Major cities: 2–5 business days

• Remote areas: 4–7 business days

Delivery times may vary during holidays or due to courier delays.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Order Tracking

Once your order is shipped, you'll receive tracking information via email or SMS (where available).

Incorrect Address

Please ensure your shipping address is accurate. Souq Al Faaiz is not responsible for delays or additional charges resulting from incorrect addresses provided by customers.

Delayed Deliveries

While we strive to deliver orders on time, delays caused by weather, courier services, or other unforeseen circumstances are beyond our control.

Contact

For any shipping-related questions, please contact our customer support through the Contact Us page.